Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,154

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Amanda S

Normal claim

It did not take too terribly long for my.last claim to be paid. But normally it takes what feels like an excessive amount of time to pay. This is what normally happens. I'm glad y'all pay them but the process takes too long. Maybe there need to be a few more employees. Heck, I'd work for yall. Everyone seems pretty nice also.
5

out of 5

POSTED: | BY: Judy C

Mostly good

Very easy to file the claim. Took quite a while to hear the result and no l didn't hear much during the time between when the chain was complete and when I found out it was finished. I did get one email telling me the process was slower than usual because of high volume. Over all quite satisfied. Thank you.
1

out of 5

POSTED: | BY: Sam

Reimburse process is too long.

1. Reimburse process is too long. It takes over 45 days. 2. Even though 45 days left, the status of claim did not change. So I reached out to a representative to know what's going on my claim. through live chat. It was really hard to get response from a representative. 3. Petsbest looks only working on hooking up customers to add their pet to policy and hardly manage the current customers who have a question for reimburse claim. * When I tried to reach out to a representative through live chat as going through "current customer - I have question something", nobody worked on it. * When I tried to reach out to a representative though live chat as going though "current customer - I want to add a new pet to my policy.", my request is quickly matched with a representative. In light of my experience, Petsbest does not look manage the current customer for claim, but only take care of customers for adding pets to policy (that increases insurance fee).
5

out of 5

POSTED: | BY: Colleen

2 labs which can easily break the bank but help kicks in with this insurance!

AWESOME!!!!!!
5

out of 5

POSTED: | BY: Diane S

Best Decision

I have had insurance with Pets Best for over 10 years. Both of my dogs are insured. Getting pet insurance was the best decision I ever made. Both of my Goldendoodles have had serious medical issues and Pets Best has saved me thousands of dollars. Thank you Pets Best.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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