Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,154

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Mike Cloud

Long processing times and mysterious breakdown of services

It took over a month to process my claim after my puppy was neutered. My claim was then broken down so that half of the vet services were considered a sick visit ( hence my deductible applied) and half was considered a well visit. The time taken and breakdown was simply unacceptable. I’m very disappointed in PetsBest
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5

out of 5

POSTED: | BY: Fran Knowlden

We've been with this company for 5…

We've been with this company for 5 years and they never disappoint. I usually do everything online but if I need to speak with someone they are always friendly, helpful and efficient.
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1

out of 5

POSTED: | BY: Kristine

Misleading..

Company that offers good coverage to pull people in but you will have to climb mountains to get what you pay for. And even then, sometimes you don't get it. They take around a month to begin process. Another couple weeks to inform you that it is being reviewed and that they are 'busy' this time of year which is throughout the year. Chat agents are not considerate of your time and take so long to respond to questions in chat rooms. The Vets that they have for you to chat with can't help you with anything! It takes a while to get through to them. They'll just tell you what they think the problem might be which is obvious and should already know and then recommend that you take your pet to the vet. My grandma could’ve told me that! All in all, it’s hell dealing with Pets Best, especially when you’re already frustrated from having to deal with what’s going on with your pet. Cancelled and going somewhere I’ve had my previous pets enrolled at. BYE!
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5

out of 5

POSTED: | BY: Dar R.

PETS BEST WAS AWESOME IN PAYING FOR MY DOG'S SNAKEBITE!!

Who expects their dog to come back with a snakebite after being let out in the morning to go to the bathroom. I was panicked, the dog's shoulder was swelling before my eyes, and I'm trying to get the dog bundled up and call the Emergency Vet at the same time. Her original estimate was $2300 to treat. She received 2 antivenoms and supportive care. After two days her red blood cells broke down as a complication from the venom. Her labs were terrible. She received a blood transfusion and plasma. Her shoulder was necrotic and swollen up like a tennis ball. Her neck and face was swollen. She had a fentanyl patch on her foot. They put a feeding tube in her nose. Finally, I brought her home after 6 days. Her bill was $8330 and Pets Best paid $7230. I am extremely happy with the Pets Best Accident policy. It brings great piece of mind. The Accident Policy is less than $10 a month and well worth it.
5

out of 5

POSTED: | BY: Bethany Auld Nickel

Full reimbursement of snake bite

It took about 6 weeks to get processed and paid but they paid all of my two vet visits minus the $200 annual deductible. When I called they answered right alway and even called me back when I left a message. Staff is very friendly. The turn around time could be better but I'm just happy they paid for the expenses of my dogs snake bite. I think its well worth the $35 a month.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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