Pets Best | Pet Insurance Review

Pets best customer service sucks. First, you wait on the phone FOREVER, I've waited on the phone for over 2hrs and never had a pick up. Claims will be denied for ANY reason, my dog has a hereditary condition and I insured him when I adopted him as a puppy. Pets best website claims they cover hereditary conditions. But due to a noting on my waiting period of his eyes being cloudy my claim was DENIED. They have no understanding of what a hereditary IS - meaning they are born with it and my puppy was born with this and they STILL denied the claim. Their customer service(when you FINALLY get ahold of them) is rude and unhelpful. They also didn't reimburse me the full amount for a wellness plan on my other dog and made a mistake, I had to keep calling and calling and calling I finally got ahold of someone and they said oh it looks like we made a mistake, I will submit an appeal for you. She submitted an appeal on 11/8/2020 and they reviewed and sent me the funds on 03/08/21. Ridiculous wait time, especially for this being THEIR error. Also, I had their top plans for both my pets, so I was a good cash cow for them which is MY mistake. I regret ever signing up with pets best and want to warn future customers to avoid this company at all costs.

A very good company, I just love it and have the security when my pet has to go to the vet

I got some bad customer service, tooks more than a week to hear anything about my claim. Even though they cover visits and medication, they denied it. No point in paying for the insurance if they are not going to help pay expenses when you need them.

I was referred to this program after finding a feral cat that I thought would need some additional care. They accepted my payments without question but within two months I discovered she had a condition that required she have her teeth removed due to an infection. The surgery was over $2000 but necessary. Pet claims has refused to pay any of the bill even though my insurance detail said it would pay 90 percent. This is like every other insurance company. They have no intention of paying anything. I do think they pay for dogs per other people I know but I have seen this issue with cats. This company should be shut down. They are always willing to take money but not willing to pay out. It also mysteriously took three months for them to decide they would not pay the claim all while they still took my monthly payment. These are the very worst types of people and companies. Frankly, I am disgusted.

Pets Best has been an excellent customer service company! We have had fast and simple resolution to all of our claims.