Pets Best | Pet Insurance Review

I have owned an insurance policy with Pets Best for four years and the one time I make use of it they failed to honor their policy for reimbursement. It's going on three weeks and I only just get a notice that my cliam is bring process. This wayyy to long for them to honor a cliam.

Claims are always processed in a timely manner and things that are and are not covered are very clear in the coverage documents. Glad to have Pets Best, it's a big relief to know my girls are covered!

I do not recommend this insurance company. They will find any reason not to pay. They will never explain their reasons for not compensating. My veterinarian sent over records of my dog and they lied about not receiving them. You will pay every month and you will not be compensated if you need to file a claim, so save your money and invest elsewhere.

I could not be more disappointed... Let me preface this by saying that I am a "give them the benefit of the doubt" kind of person. I really am. However, these guys have fried my last nerve. I have had pets my entire life. I have never purchased insurance before and thought that it may be worth the investment after speaking to a friend about her pet insurance experience (different company). After a lot of research, I chose Pets Best. My dog was playing with her sister and tweaked her leg and was limping. We took her to the vet and submitted the claim right afterwards... nothing. No response, no emails, nothing. I called. They said that they hadn't received anything from me. Please resubmit. Done. Nope... still didn't get it. "Let me go check the junk mail" they said. By golly! There it was. OK. Now we are going to get rolling... They processed the claim..... Declined. Why? I was still within my wait policy for "illness". I'm sorry.. what? No my dog wasn't limping because she was sick.... she was limping because she injured it playing. They asked me to resubmit the claim... done. After several weeks, it was declined again.... why? Because when I was at the vet, I said that she hurt her leg "4 or 5 days ago". The records also indicated that she had a previous history of limping... ON THE OTHER LEG!!! This vet visit was over a year before. They also went on to explain that the vet records didn't specifically state that I "saw" her get hurt playing. It said that she may have been playing but it may be elbow dysplasia. We could do x-rays to narrow that down. X-rays done - they came out looking fine. They could tell I was getting upset so they said that I could appeal the decision. I asked how I would go about doing that. They explained that I needed to get a note from my veterinarian with an exact date of injury and it needed to specifically say that she hurt herself playing. Alright- fine. I'm sure my veterinarian has nothing better to do than this but whatever. I got the note and submitted the claim via email. I waited weeks before calling again... you would think by now I would have learned my lesson... but I figure that they are likely very busy and with shut downs due to COVID-19, things would likely be taking longer anyway. Can you guess what happened next? Yep.... they couldn't find my claim. I sent it to them again, while on the phone with them... still nothing. "Let me go check the junk folder"... BAM! There it was. That was 29 days ago. I called today to check on the progress. "Appeals take anywhere from 30 to 60 days. We are not within that window. When we are done reviewing it, we will send you a letter." So basically, it's was "don't call us, we will call you" scenario. I decided it was time to leave a review in hopes that I could spare someone else from going through all of this. I jumped on their chat function. I was next in line. Twelve minutes late, I was speaking to an agent. I asked where could I leave a review of the company. She gave me a link that didn't work. She sent it again... I told her it was coming up inactive. I asked that she please click on the link she sent me so she could see it herself. She said it worked fine on her end and that she was sorry I was having difficulties. I used my own brain and googled what she sent me..... petinsurancereviews. Please notice the "s" at the end of the link... She was typing in this site but SPELLED IT WRONG! I told her that I found... I told her there was no "s" at the end of the reviews. She apologized, "I'm so sorry about that. I'm glad you found it." So - did she actually click on the link she sent me, of course not... but thanks for wasting my time... again...I should have just done it myself to begin with. So here I sit, June 27th, waiting on the $500 claim that I submitted January 14th. Once this is over... I will cancel the policy. What a waste of time and money.

Very happy with the quickness of reimbursement of Ollie’s annual vet visit and the amount we got back from that. Worth the money for peace of mind and help on wellness visits, I’m an insurance agent and was skeptical on purchasing this product. Happy to have been pleasantly surprised!