1
out of 5
POSTED: | BY: K. TC
I want to cancel like yesterday
I truly just want to cancel
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Mo L
Wow!
Wow!
Fast refund
Amazing
Impressed that you actually get what you pay for
5
out of 5
POSTED: | BY: Michelle E
Love the speed of their review of claims
Great insurance company, fair and very straight forward.
5
out of 5
POSTED: | BY: Melanie
Best pet insurance i got for my french Bulldog
I got this insurance for my french bulldog knowing they have alot of medical issues. Filing a claim is easy they notify you when they recieved the claim, when it's being processed, and when they reimburse you. Overall I would highly recommend this insurance.
5
out of 5
POSTED: | BY: Jan Moran
New Customer- First Claim- Very Satisfied!
I am a new puppy owner. Have not had a dog in 11 years and wow, vet prices have certainly increased! Many of my friends suggested I get pet insurance as they wish that they had. I did my due diligence and investigated many products, but chose Pets Best due to their reasonable pricing as well as offering wellness option. Since my new puppy needs lots of shots, neutering etc. this seemed to be a good option to use at least for the first year. Your agent, Laura fielded my phone calls and answered all of my questions. I also liked the chat feature which enabled me to keep a transcript of all my questions. I filed my first Wellness claim about a week after my policy went into effect. Process was simple, filing by scanning my vet bill and submitted via my cell phone. i received my EOB within a week and a payment deposited promptly to my bank account. Everything was paid as outlined in policy. The only issue I had was that payment was omitted for Reba's combo Flea, Tic and Heartworm medication. A phone call to your agent straightened out the issue. She referred my question back to the claims department and within 2 days another EOB was issued with payment for the medication following in a couple of days. So far I am a very satisfied customer!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.