Pets Best | Pet Insurance Review

Pets Best answered my questions and sent me an email explaining the delay of my reimbursement.

Love the idea of Pet Insurance, but the application leaves much to be desired. I pay rough 400$ a quarter for my pets (2 dogs under 3yrs old, no known health issues) insurance plans. I chose low deductible plans with the highest coverage that Pets Best offers. It's pricey but worth it. The problems come when you actually try to use the plans. You pay your vet bill upfront and then submit them for reimbursement. Every single time I have done this over the last 2 years, it has taken them almost two months to reimburse me. Recently I submitted a bill from a sick visit for my puppy that totaled roughly 350$. It has been over 4 weeks, and I still have not received any correspondence regarding the claim except that it has been received. However in that 4 week period my premium became due so I ended up shelling out another $400 to Pets Best, even though they owe me $315 from the claim. When I call to inquire about the claim I am told that they are understaffed due to the pandemic. This may be the case now, but this delay was happening well before the pandemic hit. The delay is dissapointing and financially cumbersome. If this is not rectified soon I will be looking elsewhere for my pets insurance coverage.

out of a 600$ bill i got Reimbursed 19$, stood on hold for 2 hours for someone to answer the phone and hang up on me. As well as they take almost 2 and a half months to reimburse you and don’t even care enough to look over the claim and make sure it was right.

Was simple to use - sent in photo of receipt and claim went through quickly

Claims now taking 39 days to pay out Blaming COVID None of your competitors are taking that long Filing a claim with the DOI