5
out of 5
POSTED: | BY: Jayne Hitchcock
Well worth every month's payment
Well worth every month's payment - you are really the best for pets!
Read more on Trustpilot
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2
out of 5
POSTED: | BY: Krystin Brehm
Claims Taking Far Too Long
The delay in processing claims has continued to worsen over the past year or so. It is getting to the point that I’m not recouping the funds from my claims in a timely enough manner to justify continuing with the insurer. I already have to pay up front and await reimbursement, and to have to wait so long for it just adds insult to injury. Especially when I’m not asked to provide further documentation! I submit the invoice and receipt, and it apparently takes 5-6 weeks to get around to it.
5
out of 5
POSTED: | BY: Wendy Miller
Simple process. Quick turn around. Accurate payment. …
As usual my claim was processed quickly and accurately. The process is so simple and efficient.
3
out of 5
POSTED: | BY: morgan rowe
There seems to be an awful lot not…
There seems to be an awful lot not covered by a yearly wellness check for the dogs.
1
out of 5
POSTED: | BY: Melissa Bryk
Ripoff...long processing times...wish I had a different provider
I've had Pets Best for over a year. After the first year, my monthly rate went up almost $7. If that continues to happen every year it's really not worth it! I sent a claim in Sept. 24....still waiting for the reimbursement. Unbelievable a company would make you wait this long. The whole point of having the insurance is to get the payouts when applicable. I put the vet visits on CareCredit and the Payment is due and I can't even count on a reimbursement to pay for it. I wish I knew what a terrible company this was before I signed up.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.