Pets Best | Pet Insurance Review

When I adopted my little girl, I felt that we should get an insurance policy for her. My little guy before her got cancer and I had to borrow money to be able to help him. We didn't want to have to do that if this happened with my little girl. Then we got another baby...a bigger dog who was older and we knew the time was right. In order to be responsible furbaby parents, we knew we needed to be able to care for them. After reviewing other pet policies, Pets Best just looked really good for us.

After significant research, I enrolled our family's 9-year old pomchi for Pets Best earlier this year and I'm happy I did. She was experiencing some GI issues recently and we took her to a nearby Banfield Pet Hospital for treatment, which turned out to be a sizeable expense. Fortunately, the Pets Best claims process was fully digital and I was able to easily upload a PDF itemized invoice to the portal. The claims processing period was around 4 weeks, which was a bit longer than expected but understandable given the pandemic. I received the reimbursement via direct deposit shortly after approval, net of the deductible and co-pay. In short, I am very satisfied with the service I received and will continue to use Pets Best for my pet insurance needs.

I honest believe all these reviews were written by fake reviewers they paid. I got pets best when I got my kitten in July. I called and they told me the insurance is active and I can start going to vets. I took him in for vaccines. It ended up being not covered because I gotta wait 7 days before I can visit vets. Then the month after I took him in for another vaccine because he's only 6 weeks old he had 3 vaccines planed. Nothing was covered again except for $20 out of my $300 bill. And then they said my vaccine claimable amount has reached its limit even tho the plan I bought for $40 a month is supposed to not have a limit. Oh also, $40 a month they don't cover accidents or illness, or examination fees, or pretty much anything. It's literally more expensive than any of the top 10 pet insurance you can find on review sites. I only got them because I thought Progressive was a large reputable company so maybe their pet insurance is good. NOPE! They cover nothing, and when I asks for refund they said they can give me a pro-rated refund, meaning they'll refund me the money they haven't charged me yet for the month after if I had cancel before my next payment. What a huge scam!!! DO NOT GET THEIR INSURANCE!!!!

Overall very happy. Reimbursement was a little slow in my opinion.

My dog died at 7 months. We had a few claims from his care prior to his passing. I submitted them, and almost two months later I was emailed that the needed to me to contact our vet for records. I work full time, and have been emotionally distressed over the passing of my puppy so calling the vet would be emotional. Before I was able to call, I received emails that my claims were denied. It was TWO days later. After taking two months they gave me two days to call the vet before denying my claims.