5
out of 5
POSTED: | BY: Geri Lyn
Peace of Mind knowing my guy is protected
Just like humans need protection so do our furry family members- PetsBest gives peace of mind
4.9
out of 5
Number of reviews 14,776
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Carol Vernon
Pets Best excellent service
Pets Best reimbursed us for exactly the amount I had calculated we were due without any fuss. They kept in touch with me on why they were running late (Covid). Throughout our experience with them (many years), they have always been helpful and polite and fair.
1
out of 5
POSTED: | BY: Rayvyn Martinez
I’d say it’s a rip off personally
I’d say it’s a rip off personally
5
out of 5
POSTED: | BY: Anna Holmquist
Affordable and easy pet insurance; read your contract and understand what you are paying for
I know many people complain about the wait times and feeling like they were misled by Pets Best. However, this is all due to people not reading their contracts thoroughly or understanding pre-existing conditions. My experience with Pets Best had been excellent and easy. I’ve submitted invoices from my vets, Pets Best has gone about obtaining the documents they needed without any issue, and I received payment in the form of a direct deposit for all charges that are covered by my contract. There’s been no contesting of medical procedures deemed necessary by my vet or requirement for me to gather documents, which is common under other pet insurances. Now if you are someone who got pet insurance late and have ANY indication of health issues from previous vets, you should understand anything slightly related won’t be covered (pre-existing conditions). This is the case with all pet insurance and is not unique to Pets Best. I’ve read through BBB complaints and many relate to this, saying Pets Best is fraudulent when they are making decisions based on what is outlined in the contract that was signed. Pets Best is an affordable insurance that does what they say they will albeit slightly slow (not surprising for the cost as they likely hire less staff; trade offs). Moral - read the fine print and know what you are paying for. They are a great option for pets without pre-existing conditions or even with pre-existing conditions if you understand related health issues won’t be covered.
4
out of 5
POSTED: | BY: Dana
Many Pros, One Con
I really like Pets Best for how much they cover, what is covered and the monthly amount is pretty low. I took away a star because it is taking over a month for me to get reimbursed. Over all I am really happy I picked Pets Best! I've used it every month since I got my dog 6 months ago so it is so worth it.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.