Pets Best | Pet Insurance Review

"Hell no, we won't pay..." That's their motto. Pets Best is the most dishonest and despicable company ever. Nowhere in my policy states that reimbursement for euthanasia is contingent to a preexisting condition, namely my beagle's liver cancer. The company already denied all but one of the claims because of a trivial lab result which was rebuked by 2 of my veterinarians in 2 appeals; but to deny the reimbursement for euthanasia was the last straw. On top of that, Pets Best billed me twice in January after I notified them that my beagle Nicky was euthanized on December 12. The company sent me a run of the mill condolence card and a check for one of the charges, not the 2. I requested my credit card company to reverse the outstanding charge as I expected their refusal to honor my dispute, and now I see that they were able to counter the chargeback. Keep in mind I will still go after that refund and I will publish a more detailed experience with this horrible company. My advice: if you have an older dog or cat, set aside a fund for them, like an HSA for your pets; don't buy pet insurance. ALL INSURANCE companies will find a way to reject a claim by flagging any trivial lab result or incident (e.g., if your dog had an ear infection, they will deny a claim for the treatment of a cough years later). If an ailment was covered in a given year, it will excluded from coverage in the next renewal; ALL PET INSURANCE COMPANIES DO THIS.

I am overwhelmed with the this insurance.I highly recommend it.The treat the client with a lot of attention and the refund on a claim is so fast.Love it

Because of COVID there have been slower responses. My experience with Pets Best has been excellent and I have accepted the delays understanding the circumstances. Always a prompt acknowledgement of claim and explanation for delay. Would recommend.

Good service and approximation on reimbursement. If delay is foreseen, an email follows.

Takes a long time to get reimbursed, if any. Does not reach out to get more information. Just denies the claim. Also extremely long hold times on the phone. I also filed 2 appeals and never heard back.