Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,169

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Wedgeboy56

Pets Best pet insurance is wonderful…

Pets Best pet insurance has been fantastic. They cover the The essential things when it comes to your pets health and are very prompt on paying you and you also have the peace of mind that if something big comes up that it will be taken care of
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1

out of 5

POSTED: | BY: Donna

Do not purchase

Do not purchase. They will jack up your insurance as your dog ages ..... for a 5k policy limit, they now want over $3200 for my two dogs - that's over $800 every quarter. One of my dogs has NEVER used any reimbursement in the 8 years I've paid into Pet's best and the other had a surgery 6 years ago that ran around $3500. This is an unfair company that is taking advantage of the fact that people cannot get coverage on older dogs. Shame on them!!
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5

out of 5

POSTED: | BY: Joanne Iarocci

Excellent customer service

Excellent customer service. Prompt claims payment. Good service and fairly priced.
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5

out of 5

POSTED: | BY: Leslie Tainter-Pond

Our first claim was covered almost in…

Our first claim was covered almost in full in a very quick manner. Very impressed with my pet insurance so far
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5

out of 5

POSTED: | BY: Capri Miller

I Highly Recommend Pets Best Insurance!!

I enrolled my Pit, Tyson with Pet's Best a few years back and have been completely satisfied with their service and policy price and reimbursement. He was diagnosed with Osteosarcoma in 2019 and I was able to give him the best care at the best facilities and not have to worry about the cost. Pets Best has reimbursed me thousands and thousands on his vet bills and has continued to offer him the same coverage year after year. He was just renewed again at 11 and still offered amazing benefits (much better than my own health insurance!) The reimbursement time does occasionally takes a little longer than 30 days, but to me that is not an issue whatsoever. Knowing my senior will always have the best care and not having to pick between draining my savings account and saving my baby is a no brainer. Pets Best Is AMAZING!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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