Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Learn more about Petplan Canada's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

 

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 4.0 7.2 9.1
Count 3 52 3897

Petplan Canada Pet Insurance Reviews

1
Out of 10
Posted: 05/20/2021
By:
Donna
Collins

I made my first claim March 29. It is now may 20 and I have not heard anything other than request for more records. All records submitted as requested and still at the “in review phase”. I have made 4 phone calls and each say they will ensure the...

Injury/illness
Claim Amount
Breed

French Bulldog

Age of Pet
1 - 8
1
Out of 10
Posted: 05/18/2021
By:
Z
M

After being customers for almost 10 years, we were surprised by the negative experience we recently had when trying to submit a rather large claim: 

1. We were told to submit our claim via their new app. Their app kept crashing. 
2. After waiting...

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
1 - 8
10
Out of 10
Posted: 05/04/2021
By:
Samira
Wali

Horrible service, hard to get a hold of and they always find an excuse not cover for your pet expenses. The customer service is terrible and was hung up in on multiple occasions.

Injury/illness
Claim Amount
Breed

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
1 - 8
2
Out of 10
Posted: 04/13/2021
By:
APRILLE
SERRANO

I've been with this company since 2017 and had some minor customer service problems in the past but we fixed the issue. I called a month ago to add one more dog to the account and also to fix the issue they had with their system (names got mixed up in the...

Injury/illness
Claim Amount
Breed

Mixed Breed Small (10-20 Lbs)

Age of Pet
1 - 8
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible. 

Non-routine exam fees, including at ER and Specialists, are covered.

The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.
Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits.

Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.