Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 8.9 8.6 9.1
Count 19 85 3801

Petplan Canada

10
Out of 10
Recommended
Insurer: Petplan Canada
Posted: 05/15/2019
By:
Crystal Gamerschlag

Jade made a potentially daunting call so easy and calm. She answered my questions on status and timeline and eased my concerns on the next steps of the process.
Wonderful friendly lady to chat with and I will ask for her personally when I need to call....

Injury/illness
Claim Amount
Breed

Bombay

Age of Pet
1 - 8
10
Out of 10
Recommended
Insurer: Petplan Canada
Posted: 05/15/2019
By:
Stephanie Brazeau

Recently I engaged with the live chat and was connected to 2 amazing customer service representatives. Their names were Jake (May 10th) and Georgia (May 15th)! I have a bad habit of asking never ending questions (which I think was worse than normal...

Injury/illness
Claim Amount
Breed

Domestic Shorthair

Age of Pet
1 - 8
9
Out of 10
Recommended
Insurer: Petplan Canada
Posted: 05/15/2019
By:
Rosanne

Today I had to contact Petplan to solve some problems with my monthly payment. I've chatted with Georgia Somerick, a lovely person who immediately solve my problems, with no bureaucracy. I really had an excellent experience in this episode, and I am...

Injury/illness
Claim Amount
Breed

Lhasa Apso

Age of Pet
1 - 8
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible. 

Non-routine exam fees, including at ER and Specialists, are covered.

The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.
Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits.

Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.