PetFirst | Pet Insurance Review


out of 10

1418 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 10.0
  • 9.4
  • 7.8
  • Count
  • 1
  • 79
  • 1418
PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed.  PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Learn more about PetFirst’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 10

POSTED: | BY: Juliana

They are okay.

This may be my bad, but when I got my dog coverage and we discovered he had heart troubles, we thought as long as we kept the policy renewed, he would be covered. Not so. However, they did pay all other requests on time and without trouble.

out of 10

POSTED: | BY: Bette Furnier

Wouldn't do without it!

We adopted a Yorkie and knew from past experience how expense Vet bills can be. We picked up a card for Petfirst Healthcare at a Pet Supply store. I called to check on pricing and all the details. I purchased it right away. It has been a very good investment. Our Vet was even surprised when we told her about Petfirst. They had a representive from another pet insurance there and spoke with them about their insurance, but they only paid about 50%. Do the paper work and send it in and you'll receive a check within two weeks. I'm very happy with Petfirst Healthcare and highly recommend it.

out of 10

POSTED: | BY: Helen Fidler

Sloppy Claim Service

I lost one of my dogs on December 1st. I'm heartbroken as it is. I submitted a claim for euthanasia which is covered under his plan. Its been two weeks and they haven't even touched the claim. I'm furious. They are getting so slow at claims and other times, its adjudicated quickly and paid. Fastest 5 days. Longest 1 month to 6 weeks. This was why I left VPI. Slow claim adjudication. And there is always an excuse. I know they have other claim holders or insureds to take care of but 2 weeks and they haven't touched it. Its a slam dunk and why the ..... would they need progress notes for a euthanasia? I provided the receipt. I'm not happy with PetFirst these days. I've been with them for almost 9 years and I'm looking elsewhere for a policy for a new adoption.

out of 10

POSTED: | BY: Tracey


we adopted two black lab rescues brother and sister, they got parvo 10 days after we got them. Luckily I got petfirst insurance on them as they were hospitalized. Pet first was GREAT to work with. Paid our claims fast and easy no hassle! Great company!!!

out of 10

POSTED: | BY: J. Poletti

Terrible coverage

They find every reason not to cover a claim. Don't waste your time or money.

Monthly Cost

$16 – $100, depending on your chosen plan.


You have a co-pay of 10% – 30% after your deductible.

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limits of $1,000, $2,000, $5,000, $10,000, or $20,000 depending on your chosen plan.

No lifetime limits apply.


$50 – $500 per incident.

Age Limits

Pet must be at least 8 weeks old to enroll.

No upper age limits apply.

Waiting Period

Coverage begins 1 day after date listed on policy for accidents. A policy waiting period of 14 days applies for illness claims.


Pre-existing conditions are not covered.

Hereditary, chronic and congenital conditions are covered.

Optional Routine Care package can be added for an additional fee, and includes coverage for annual exams, vaccines, flea and tick prevention, microchipping and behavior training.

PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed. Since 2004, PetFirst has enabled pet owners to effectively plan ahead for the expenses of providing veterinary care for their four-legged friends. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and with varying annual benefit options, there is a plan to suit every pet and budget. PetFirst’s Pet Insurance is available in all 50 states and coverage includes hereditary, congenital and chronic conditions.

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