5
out of 5
POSTED: | BY: Li Lei
Improved online claim
The new online claim submit system is really nice and the process for filing claims has been much easier than before. Their process time can take several days from filing to their decision making, and then additional 2 days or so for the bank transfer. If I disagree with their decision I can request a review but that would take 30 days and in the meantime all processings of consequent claims will be paused until the questionable one got resolved. Luckily, timing is not a big concern for us now since our cat mainly had minor issues that needed to be taken care of.