Nationwide | Pet Insurance Review

35 minutes on hold while 2 of them scrambled to come up with a reason my claim was closed with no communication. They finally said well there is a gap in the medical records that is why? What!! 6 weeks she didn't go to the vet during this time so now they want me to fill out another form saying there was no treatment. I just sent you her entire medical records but thats not good enough they want me to lie on a form. I called back and got a completely different answer. Very frustrated!! Now they say don't believe the web site the claim is on hold pending review don't send the forms we told you to submit 10 minutes ago. Not impressed so far. What is my time worth?

My customer service representative was beyond helpful, very patient. And after YEARS of not being able to access the portal, my rep was able to help me reset my profile and I’m finally able to log on and view the portal. THANK YOU SO MUCH FOR ALL YOUR HELP!

I called twice today, you're representatives were friendly and said they would send me a form to fill out to my email. However on both occasions I did not receive the form. This is regarding to a mistake on your insurance binder regarding my Dog who is listed at being Obesse, he wasn't and isn't. Now I have to try your website to see if I can find a form to send in. I'm not having much luck.

Valerie was kind, patient and knowledgeable. She was able to answer my questions and explain the details in person.

I've had Nationwide for about 1 year and used it once when Zoey my cat had a lesion on her face. The claims process was fast and I was happy with the contract. I just renewed the contract for another year. I am sure I won't have any troubles with the company. Some companies have better ratings, but as far as I am concerned Nationwide is right up there too!