Nationwide | Pet Insurance Review

Was having difficulty logging in to my account and the NW Service Rep was very helpful and got me going in the most efficient way! Kudos to her!

Quick and accurate answers, and my problem was solved.

The service rep was more than helpful in trying to get me back on line to open the portal. He walked me through multiple steps and spent time on the phone trying to resolve the issue. He also promised to contact me with updates, as it appears the problem may be a system on your part. He was very patient as I am not real good with problem solving. I thanked the rep for his time, patience, and expertise and hope if I have any future problems, that I will be fortunate to speak with him again.

This insurance has taken off some coverage because the veterinary office inadvertently added something from our other dog, which has already passed away almost one year. The doctor has written a letter to my insurance explaining this error. I have sent multiple times detailed medical records, including doctor notes and the letter mentioned above. Now, 6 month later they are asking yet again for medical records. This is unacceptable and their service is less than mediocre.

Our experience is a bit mixed. I guess, in retrospect, make sure you understand how preexisting conditions work. Here's the good: Quick enrollment (through my employee benefits package). Excellent mobile app. Easy way to submit claims. Cons: Preexisting conditions also excludes euthanasia. They consider that a "treatment". Go figure. So, make sure to carefully read the exclusions and question everything. The fact that euthanasia is a "treatment" is sort of a slap in the face. On top of that, they excluded IBD, not cancer. The latter is what my pet died from. In Summary: If you're going to get pet insurance, get it when you get your pet so there are (hopefully) no preexisting conditions.