Nationwide | Pet Insurance Review

Being able to take a photo of your vet receipt and submit a claim with your phone is so convenient. It takes me a minute to submit my fur baby’s claims and I get reimbursed within a week straight into my bank account. Getting this coverage has been the best decision I could of made for my senior dog Maggie.

I have two senior pugs each having their own health issues. Sometimes unexpected trips to the vet are necessary and of course their prescription food and meds are an important part of their daily life. I have learned from past experience that having pet insurance on our pets is a must. Yes, it is expensive. Yes, insurance is a risk. You may never use it, or you may use it a lot. Just like humans, you need to weigh the pros and cons. Our experience with Nationwide has been exceptional. Our claims are confirmed no later than the next day, depending on when we submit them. They let us know when they have been processed and we receive our reimbursements very quickly. Can't really comment on Customer Service as everything has gone so smoothly for 11-1/2 years we have only needed to contact them a couple of times and our questions have always been answered quickly by a real live person. We are very happy with the quick processing of our claims and am thankful we have Nationwide as I'm not sure what would happen if I couldn't afford their medical bills now that they are older. Thank you!

Overall, I was satisfied with the claims process. One major exception. Initially, I was not given the options of sending the itemized bills by FAX or mail. I took pictures of the bills and sent them by email as attachments only to be told that the copies were not legible. Had I been able to print those itemized bills and send them by FAX as I then did, my claim would have been processed in a more timely manner.

Nationwide pet insurance has been very worthwhile for Bailey, it covers major medical and shots/annual treatments. I highly recommend you get and keep your pet insured.

We've had Pet Insurance on our canine family member since she came to us more than 4 years ago. Nationwide's customer service has improved a lot since we began as customers. The claims process is much easier using the app and paying claims has gotten so much quicker. If payment was made within 30 days when we started, it was a surprise. Our last claim took about 10 days until payment was received. The one issue surrounds using a third party, Chase, to facilitate payments. Including that company adds a couple of days to the process.