Nationwide | Pet Insurance Review

My dog has had insurance through Nationwide for 14 years now. I am glad we got it early on and always recommend to new pet owners they do the same. Based on my recent phone call with Coral at Nationwide, customer service is A+++++.

I adopted a new dog in September of 2021. He was up to date on all his shots so I didn’t have to take him to the vet until June of 2022. The vet did some tests which resulted in him needing an ultrasound. I submitted the claim and it was denied since they needed additional medical history. All I have is his adoption paperwork along with the vet checkup that was done at the shelter. I sent that information and all I got was an automated email saying they received my email. Looking online the the claim still shows as closed. It doesn’t reflect that I sent in the additional paperwork that I had. I called Nationwide and was told that they did receive the paperwork and it’s being reviewed and could be 30-60 days before there is a decision. It would be nice if there was at least a note on the claim stating that it is being reviewed. As of now I have no idea what is going on. Depending on how this claim goes I may just cancel my policy and go with Trupanion again. I had them with my 2 previous dogs and they were quick and efficient. Hoping this doesn’t turn out to be a bad experience.

Jennifer was very helpful all the way in the process of resetting password to file a claim. Great job!!

I had a question about a payback that Jennifer was so patient answering. We finally figured out every little detail and I then knew what additional information I needed to provide. She was great!!!!!!!!!!!!

Coral was SUPER helpful! I was given answers to all my questions and she was amazing and patient while I tried to figure out why NONE of my claims went thru. It seems like it was a problem with the portal cutting off part of my images. Oh well! Now I know and can address! Thanks again girl! You are so great!