Nationwide | Pet Insurance Review

We’ve been with Nationwide for 4 years now. We love the coverage & ease of submitting claims. The only complaint I have is the major rate increase. It’s quite a bit pricier than other companies (with the same coverage). I’m hoping that Nationwide will reconsider this major hike & bring it back down a bit!!!

All of our claims have been handled quickly. Sadie has her first sick visit a couple of weeks ago and they processed the claim as quickly and easily as her well visits. Great company to deal with if you have a question they answer it quickly.

My dog, Blue, is the sweetest boy, very loving and gentle. He loves to play with other dogs as well as people. But, he has intestional disease. It makes him so sick when it kicks in. It requires a prescrition diet (yes, my dog is a vegan), he cannot process proteins. He has to see a specialist as well as his primary vet. I've often felt reluctant with all the bills I have, but, Nationwide has assured me, they are there to help us keep Blue well. This insurance helps me get him to vet when he's sick and get the prescriptions filled, because they cover so much of the expense. Hopefully we will get this under control. it's so heartbreaking to. have a sick puppy. I refer all my friends to enroll in Nationwide Pet Insurance. They were highly recommended by our primary vet when I was shopping for pet insurance.

The claim process was easy and efficient. It was processed very quickly and benefits paid within a few days.

Nationwide used to be amazing- I had heard horror stories of pet insurance from clients (used to work at a vet practice) so I was nervous to get it, but I signed up my Irish Wolfhound as a puppy. It was great. He was on the Wellness Plus which was a $250/annual deductible with up to 90% back. I never had any issues submitting claims/getting money back. Now, three years later, it's like a totally different company. Claims take forever- I'd say at least 1/2 of my claims are denied and I have to resubmit just to have them approved that time (doubling my wait times for reimbursement)- customer service has really gone downhill and while they claim to not raise your rates due to illness, my wolfhound went from like $85/month the first year to $125/month the next year and we're at a whopping $145/month on year three. When I asked why he's gone up so much, no one would tell me. I would've respected them much more if they said he had "x" happen so that had to raise rates, but they just give the same line of "well, prices fluctuate based on market" etc. Of course now I can't take him off because he would have a pre-existing condition with any other insurance, so I'm stuck. To give you some idea of what it's like to enroll a new pet with this new Nationwide, I tried to get my newly adopted mastiff onto their wellness plus plan about 6 months ago (he is 2 years old) and he was denied due to 'pre-existing condition'. I was shocked & asked to speak to someone, as he doesn't have any medical issues to my knowledge, as his owner. Well he was denied for, and I cannot believe it either... ache. My dog has chin acne because of how heavy his head is and the little hairs on his chin get impacted sometimes... which isn't uncommon with this breed and is not a 'medical condition'. I asked to speak to a vet on staff or have my vet call in to speak to someone to explain, as this had to just be some misunderstanding and was shut down. I was shocked. Just beware with Nationwide now. It used to be such a good company but it has changed a lot.