Nationwide | Pet Insurance Review

I've used Nationwide before and found them reliable, honest, understanding and helpful, so I choose to continue with them. The representative who serviced my policy was terrific, she was extremely responsive to my needs and my dog's needs.

When it comes to large insurance companies the only thing we have is a platform and a voice. I am very pissed so here you go. Nationwide pet insurance (who is not on your side) has been taking my premiums for the last three years for GIGI. We were told we had the very best insurance, low deductible, and max coverage. As a lot of you are aware GIGI was rushed to Davis University and had to have 2 discs in her back removed. This cost us $12,500. One day later we sent her to VEG. She had to have throat surgery as she could not breathe, the doctors said she would die if we did not do the surgery, which cost us over $18,000. We love this little girl and would have done it with or without the insurance. Nationwide (who was not on my side) would only accept the claim online. I spent 4 days trying to make sure it was correct. I admit I am not the brightest bulb when it comes to this. After all was said and done they denied 80% of the claim. Reasons for the denial included not filing the claim correctly. To be fair this was my first filing a pet claim online. I was then told it was congenital, so what they are saying is she must have had this at birth. When we purchased the policy they sent her to the vet for inspection and she passed. This is nothing more than a large company trying to limit their liability. I will tell you this is no longer about the money. I now have a new mission, to let everybody know. We are spending our hard-earned money to protect our pets and ability to save their lives. Now that we have a pissed Kevin I am looking forward to my new mission, Every chance I get I will let everybody know! "Nationwide" They are not on your side!!

Both Nationwide employees I spoke with we're very kind and helpful. Cody was informative and time efficient. He went over the policy quickly but made sure I knew what was covered and what wasn't. I knew what to expect by the end of the call.

Very easy to make out navigate easy process very pleased

representative person was very helpful and understand my pet needs and answer all my questions