Nationwide | Pet Insurance Review

I paid for the best insurance possible with nationwide to ensure i felt a sense of safety and security. I took my dog to the vet because he was having stomach issues and had a cold. We had to send his stool for testing and had a full medical exam to see what was up and he prescribed some medicine for us. This all cost me $450. Nationwide has a $250 deductible. I was expecting $200 back and they sent me $6 saying his cold and stomach issues were a pre-existing condition they wouldn't cover. What a sense of shock and disappointment that a vet visit suddenly cost me so much money. Nationwide made me go through a dispute process and still denied my claim despote the vet saying as well it was a in the moment stomach bug and cold. He's a 8 month old puppy! Terrible pet insurance company. Avoid at ALL COSTS!

Great experience with Nationwide pet insurance. Today, I had to call and cancel a policy for my cat that recently passed away, I spoke with Carl and he walked me through step by step and made sure everything was done correctly. He was also extremely sincere and caring about the loss of my kitty. It was very appreciated during such a sad time. Thank you Carl and Nationwide! -Christy

I spoked with Aryan and she was AMAZING and went above and beyond with the information! I had asked for clarification and extra details on the policy I have and she gave all the info and gave info I probably wouldn’t have found online. I explained I needed further information on the policy as I’m deciding what Puppy Wellness Package to get through my vet and she gave extra information on everything needed when submitting a claim for the package! ABSOLUTELY amazing customer service!

I have never spoken with a representative for a company that made a phone call so pleasant and hassle-free. Stephanie spent nearly 40 minutes helping me to understand my policy and describing the benefits of my policy. It was such a seamless experience and I appreciate all the information that she gave to me. She was extremely knowledgeable and was able to answer all of my questions in depth. It was such a positive experience and makes my decision in choosing Nationwide more sure than ever. I will definitely be recommending all of my friends and family to Nationwide because of the customer service and care I received during this phone call. I can't thank you enough, Stephanie.

I had a great experience with the representative that I spoke with regarding my dogs benefits. Unfortunately they aren’t able to cover neuter due to cryptorchidism as it is considered a defect/abnormality. Along with any related illnesses from the cryptorchidism such as cancer and testicular torsion. I am not to surprised I’m just glad that they were able to answer my questions. They didn’t make these policies so there was definitely no need to get upset with the representative.