4
out of 5
POSTED: | BY: Ed
Good company
I've used Nationwide for 30 years (they bought Veterinary Pet Insurance which I was a member of after they were founded). We've had many dogs and cats insured with them and the insurance let us fight cancer and other diseases that we could not have otherwise afforded to do.
While there have been minor quirks and issues over the years we've been satisfied with the customer service and reimbursement on various vet bills.
We're very happy with the electronic deposit system. In years past, it seemed that the check would take longer to arrive (after disbursement) than the initial adjudication. Now, we can receive reimbursement within a couple of days of adjudication.
The one area of improvement that we would like to see is faster adjudication of claims. This has improved in the last couple of years but it would be nice to see more improvement, since it takes cash to visit most vets, and most vet visits are unplanned. Part of the problem may be attributed to rapid growth (I remember VPI when it was a small company and turnaround was fast).
Overall, we'd recommend using their policies and services. If it weren't for the insurance we had through VPI, and now Progressive, we wouldn't have been able to treat our pets on some major medical issues.