Nationwide | Pet Insurance Review

When I got my little Ada, I was excited to get her insurance with you. It was a very painless process when I got Zeus, Sebastian, and Danni on VPI insurance and I rarely had an issue. However, getting Ada on your insurance has been a nightmare. When I signed her up, I provided the phone number and address of where she was taken prior to me adopting her to obtain her medical records. I didn't find out until a month later that you didn't have her medical records when a claim was denied and when I called and asked why you hadn't obtain the records, your agent stated that they had called but they had never heard of Ada. When she read the phone number back to me that was in your computer, it was incorrect. I told her that I would just have all the records sent to you. I had Ada's medical records mailed, faxed and email to you on 4 separate occasions and every time I called, it was "we have not received them". On the 5th attempt and getting very angry with the agent telling me I didn't understand, I asked for a manager. She was very professional and I explained to her that I was copied on the same email that they were and I forward the email with all Ada's records to her. She promptly got everything taken care of which was the fastest I've seen a claim come from you. I explain the situation with my vet's office and they have heard from other clients that had VPI in the past, are not happy with the service that Nationwide is providing.

We were thankful for the coverage when our dog ended up at the ER overnight. We have coverage for this type of issue, but this was he first time we used the policy. It took a few weeks to process, but I am pleased with the service. Here’s hoping my pup can stay healthy since have maxed out this year’s coverage for the diagnosis!

I love that my dog is covered for preventative care as well as if he gets sick or hurt.

this was Spike's yearly check-up. got full re-imbursement on everything except his flea collar and it was partially covered. Yearly check-up justified 1/2 of the yearly cost for the insurance. purchased this insurance thinking mostly of illness or injury, was pleasantly surprised to see wellness visit so well covered.

This is the second time I have had to file a claim for one of my kitties. Nationwide covered everything after the deductible with no problem.