3
out of 5
POSTED: | BY: stacie
Long Wait
The claim process submission should be easier than having to print and scan paper. Even being able to save a pdf of the form would be helpful rather than having to print it, sign, scan it back in to email. Thankfully, there is an auto response to let me know if was received. Then, there is a wait. I've only had 3-4 claims and each has taken a month or more to process. Then, it seems that time was used to have me repeatedly send records so that "something" could be found. After "things" were found, these became pre-existing conditions. Here, it would be helpful to have some warning- I would have been happy to explain each "thing" that was found. But on your terms, the vet must write a report. She did. Now, waiting and waiting to hear back. No information on the web site except the word: Processing.