Nationwide | Pet Insurance Review

I ultimately got reimbursed the 90% I was due however I waited 5 months! First you asked for detailed notes from the vet which I had them fax you directly. I heard nothing for a month. When I called back - the rep said you never received the notes - so I had the vet send them again. I called back and you confirmed receipt. Then received a letter saying you needed another 30 days to review. Then I called after 30’days to inquire what happened and the rep said you needed another 30 days and when i said that was ridiculous and it had already been months she was actually rude and basically said sorry but that’s the way it is. I really didn’t appreciate the way this was handled at all. Like I said - I’m the end I was reimbursed so that’s the good part but I should have to go through all of that and the enormous delays.

Thanks for your prompt payment and easy to use website. I appreciate all you have helped me do for Shelby. She is doing so much better since she was treated very well for her illnesses.

Nationwide needs to process claims faster. Waiting a month for a claim to clear is to long. Other than that I am completely satisfied with Nationwide.

My cat recently underwent bladder surgery and Nationwide covered 90% of the cost. I am thrilled I signed up for their Whole Pet with Wellness Plan. I am very grateful to Nationwide for their support. I highly recommend this pet insurance.

Few complaints so far. Fairly prompt response to to claims. You dropped the ball once and we had to call to remind you to process a claim.