Nationwide | Pet Insurance Review

I have been with Nationwide since 1998 over the lives of 3 Dobermans. Until the last 2 years I had been very happy with this company. However, there has been an incredibly sharp decline in their handling of claims and customer concerns over the last 2 years. I submit claims electronically and they claim they never got them even though my computer shows that they did. I FAX claims, have a receipt from my machine showing the FAX was received and they claim they never got it. Claim processing used to take a maximum of 2 weeks and now it is over 30 days. If you call, the Customer Care reps give wrong info and wrong status reports on claims. I called just this a.m. and Vanessa's response to my question was "I don't know.". I will never insure another dog with Nationwide again.

Thank you for covering most of Dandy’s vet bills. It was a difficult time for both of us, but he is more ch better now.

The vet was helpful in making my decision. I have always been pleased with your service.

Such great service, fast reimbursement and always pleasant to deal with on the phone! Thanks for helping us take care of our pets!

I never bought pet insurance before and was skeptical. I’ve heard of a lot of complaints about other companies and lots of positive reviews about Nationwide. The positive reviews were true, Nationwide came through without any hassles! Thank you!!