Nationwide | Pet Insurance Review

My claims are being processed as expected. Unfortunately, pet insurance is like people insurance, and I just don't understand why 30 days is the "standard" for processing a claim. They're not all complicated. Other than that, no complaints.

Staff is always friendly and helpful and response time is good. Only complaint is the benefit schedule is difficult to keep up with and certain items that aren't covered are confusing. We have had pet insurance for several years now and we made one claim in our first year. Back then it seemed like you basically took off the deductible and anything that wasn't regular vet care like shots was completely covered. We just recently made another claim and lots of little itemized things weren't covered because of the new benefits schedule. We understand costs go up but we have always paid increasing monthly amounts because we like the protection and understand our dogs are getting older, but if the benefits schedule keeps changing in this way we will have to consider other insurance options. We basically have the coverage in case something major comes up so we don't have to worry about making a difficult financial decision and can give our pets whatever the recommended care is, but if we don't have confidence in those things being covered it may not be worth the monthly expense.

Have always had great service and claims are processed within the time frame they say they will be with quick payment.

Customer service was excellent. When I called they showed concern for my cat was very ill. I was not aware though that there was a cap on how much you can get reimbursed so that was a disappointment considering his cost was over $2000

Took care of my Mollie's bills. Kept me informed.