4
out of 5
POSTED: | BY: Brenda
Just okay
I have had pet insurance with you for 3 years. It seems you keep going up on your premiums and it has been taking longer to get the claims processed and my money back to me. I'm not happy . My last claim was for medicine and you refused the claim because it was marked estimate. That's rediculious. I. could understand if I had an appointment for Kobe, but I called the vet and they gave Kobe medicine to resolve the issue.Now I have to go back to vet and get an invoice you will accept and resumit the claim. How inconvenient!!!This is upsetting.