4
out of 5
POSTED: | BY: Drew
Great customer service and transparency, claims do take awhile
My pet was diagnosed with heart worms so I reached out to an agent to see what things I needed to do to get re-imbursed. She was extremely nice and gave me some tips to stay ahead of the process. She also did a great job explaining my policy details and what to expect.
When I filed my claim it did take awhile due to the vast amount of claims being processed at that time. I did appreciate the emails to let me know where my claim stood.