4
out of 5
POSTED: | BY: Alexandra
Good but little things can be improved
Overall happy. However after submitting a wellness vet visit for reimbursement I got an email saying Nationwide was hoping my dog was feeling better. It makes it a whole lot less genuine when the visit wasnt for a sickness and was classified under wellness. So now if I got another email it wouldn't mean anything. Lost the credibility there. Otherwise the processes are fine and clear. Could improve speed of reviewing and paying out. I had a different company previously who approved and submitted in 48 hours. Doesnt have to be that fast but a week would be better.