Nationwide | Pet Insurance Review

I have used Nationwide (then VPI) for all three of my poodles, and that has been over twenty-five years. I have chosen the Major Medical plan and have been quite pleased with it. The poodle I have now has heart disease, and although I‘ve been given very good reimbursements, I am no longer being reimbursed for the medicine Mexilitene which is prescribed for his ventricular arrhythmia . I do not understand why it is limited because the arrhythmia will never be cured, so this medicine is for the rest of my poodle’s life. That is my major complaint. Second, I would like to use the online invoice feature, but many times I get an email that says the photo of the receipt was not able to be seen. Therefore, I either have to pay to have it faxed or send it by mail. Third, I wish Nationwide would allow vets to submi the full invoice to them, and then have the pet owner pay the balance. This is what other insurances do. Besides those three complaints/suggestions, I am very happy with Nationwide and plan to use them for my next dog.

I have been using Nationwide for many years ….when they were PVI. Up to now everything seems to be working well. They have become very prompt in getting back to me with my claims.

While the coverage is good, I am disappointed that we can't have pre existing conditions removed. Champ was a rescue and when we took ownership our vet documented that he had a skin condition and eventually would require a teeth cleaning. Well, both of those items have been cleared up (100% out of my pocket) and he has no pending diagnosis. Why can't the pre existing clauses for both of those items be removed from his policy? Also, while it is convenient to be able to email the claim, it is burdensome and a waste of paper to fill out the claim form and print it just so that I can sign it and rescan it. Am I missing an enhancement to claims filing? Otherwise, love the coverage.

You guys have been terrific and very responsive. I have sent a couple of friends and family to you for their pet insurance.

Xena is an expensive rescue and I'm so grateful that Nationwide has been able to help us out. Could not have my girl healthy without Nationwide!