Nationwide | Pet Insurance Review

Excellent experiences with Nationwide . The only reason 10 stars weren't given is because of a bit of back and forth over providing prior medical history documents, which was partly a misunderstanding on my part, but I think the communication from Nationwide in its letters requesting the documentation could have been a little more clear. Anyway, very pleased overall.

I recently went through a months-long process of getting reimbursed for my dog’s treatment and I still don’t understand why it got so complicated. Nationwide requested the last year of medical records for my dog, and when I submitted the records as instructed they opened a new claim as if I was requesting benefits for those visits. In the end I had several claims denied due to insufficient information, meanwhile I had provided all documents available to me and Nationwide claimed they had tried to reach out to my vet for more info without success. When I asked my vet’s office they said they had not been contacted, but contacted Nationwide themselves and were able to help me get the whole thing sorted out. However, as a result I believe Nationwide added additional preexisting conditions for my dog which I believe were a mistake, and now I have to put time and effort into sorting that out. I have been very frustrated with my Nationwide pet insurance experience so far.

Nationwide has been quicker this year in reimbursement of claims. My one cat has had recurrent UTIs over the past couple of years. My only gripe is that the initial urinalysis done at each annual wellness visit is not covered. It is only after the result comes back positive with an infection, that follow-up urine tests are covered. My vet routinely does urinalysis as part of the annual wellness exam. Is this not considered an integral part of a pet's physical nationally?

The best insurance for pet and it would be nice to have the same insurance like this for human:)

I got this insurance policy when my Boxer, Bruschi, was just a puppy. We had no idea he would have so many health issues. He is almost 4 years old and has had several surgeries and procedures done already. He is healthy now again though thanks to his amazing vet and Nationwide! I am so thankful that we had Nationwide Pet Insurance. We have the Whole Pet With Wellness Plan and it is so nice to know that when it came down to the cost of the procedures he needed to have done, money was not an issue. We were able to get him the best care possible and Nationwide reimbursed us 90% of the total bill within weeks of submitting the claim. A bill that would have cost us thousands ended up only costing us a few hundred. From now on, every pet I have will have a policy with Nationwide. It is such peace of mind to know that when it comes to the health of our pets, Nationwide has us covered and we don't have to worry about the cost!