Nationwide | Pet Insurance Review

Nationwide was the employer based pet insurance. I opted for the medication +vet visits option which was $80. Except for the app never being able to correctly scan my vet bill and having to pay money for a $4 pdf PTO scan app the bills have all been paid as expected for her spay and monthly heartworm and flea a tick pills. Hopefully someone can tell IT to fix the pdf scan part of vitrus app or get another app for your customers. I feel I have gotten value for my insurance so I definitely recommend nationwide.

The only negative comment is that the increase in premiums is becoming to frequent! Other than that excellent service!

Thank you for providing pet health insurance coverage.

The submission was easy and the time to approval for reimbursement was reasonable. However, the check has not arrived in over 2 weeks. I called and the representative told me I have to wait 21 days before they can cancel and re-issue. I explained this will accrue interest charges in my credit card and would like an alternate solution. She was extremely unhelpful and read to me the policy 3 times as if I did not understand. I was asking for a remedy to my concern but there isn’t one. There was no human thought process on how to make this right, how to address my concern. My suggestions were met with, “we don’t do that”. So what’s the point of this customer service, when apparently I have no choice but to wait? There wasn’t so much as an, “I’m sorry”. I’m sorely disappointed with the responses I received and I expected more from such a highly recommended company.

Great service. Fast & efficient.