3
out of 5
POSTED: | BY: Tamara Wallace
I just wanted wellness
I just wanted wellness. But your site states that I had to get accidental. It also states that accidental would not be approved for 2 weeks and wellness was right away. You guys wanted 2 months in advance. No problem. I scheduled my pup for a wellness visit and went to print out the docs. Both the wellness and accidental was effective in 2 weeks. Talking about a bait and switch.
So I called the rep and she stated to me a lie….”oh yeah, if you would have just had the wellness alone, it is right away.” That’s a lie because your policy states that you had to have accidental with all plans chosen. I even went back in to disprove her statement.
So I had to cancel her visit because had I went in, it would have been all out of pocket costs and they wouldn’t have covered anything.
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