5
out of 5
POSTED: | BY: Eli
Great customer service.
After not submitting a claim in almost the first 2 years of having our dog and insurance, in the last month we’ve submitted 3! No questions asked, everything was straight forward and we got our refunds within DAYS! Utilize the VitusVet phone app and submit claims through there and get the refund electronically deposited. So much easier than I thought it would be.
They actually just sent me an email to see how my pup was doing as well! My wife and I couldn’t be happier with this company and their customer service.