Nationwide | Pet Insurance Review

I completed the application 1/9 and my last message was received 1/12 with a response, an automated message 1/29 with response and documents, and additional attempts for a response have been made 3/30, 4/13 and 4/20. I was then notified after multiple attempts for a response that my application was closed. "Our records indicate Wink's application 10303519 was automatically closed on 03/25/2026 due to waiting for additional medical records. Unfortunately, the additional medical records were received on 04/13/2026. Which was after the application was closed." My response: The request for additional records was responded to via fax and email within hours of the request. It was sent on 1/12 at 1:32, and again when no response was heard on 1:28. They were sent via my personal work email as well as the hospital email. All of my contact information of emails, phone number and home address has been provided and multiple attempts for contact made, I am disheartened that this is how I find out that the application was closed after all of this time and information was sent the same day. My dog has a policy and I have received communications for his without any error. We recommend your services to our clients at our hospital, and this is concerning how this was handled.

You guys handled a previous pet of ours, our dog Sassafras and everything worked very well with the claims that we needed to file before the sweet thing passed.

Great customer service, friendly, knowledgeable, and great offers for multiple policies.

Easy process.Really liked that our pet's vet was in a dropdown menu.

Coverage is great for a reasonable price. Process was easy.