5
out of 5
POSTED: | BY: Collin
Better than expected in every way
My dog was recently diagnosed with Lymphoma. Immediately you have to make decisions that are very costly. Even the tests to determine what she had are hundreds of dollars. Insurance gives you the confidence that you can run the tests needed to determine what your pet has. Once we confidently knew she had Lymphoma I called in for the first time so I understand the limitations of my pet insurance and received better than expected results as the rep was extremely friendly and assured me of what my policy covered. Without asking she covered the details and let me know my policy had a $7,500 max annual payout which seemed more than reasonable. I was concerned certain tests or procedures may not be covered but as long as they don't fall into the clearly documented categories that are more cosmetic rather than life threatening the treatments would be covered. I submitted two claims and it worked just as advertised. They kept the initial deductible and after that paid out 90%. The payout feature is extremely easy through Chase and went straight to my bank. I have confidence that I understand my plan and Nationwide will do the right thing. Unfortunately I only have 6-10 months with my pet and she is only 3. I have only had pet insurance for 2 years so Nationwide will never be compensated fully for the coverage they provided her, but I will be a lifelong customer with every pet I have. Thank you for following through on the commitment and not making a difficult process even harder with red tape or ridiculous scrutiny on what is covered.