1
out of 5
POSTED: | BY: SUSAN BELA
Verbal quote and assurances about coverage were not true; very costly bit of misinformation
For several years, I had Nationwide (started under its former name, VPI) for another dog prior to Rusty and then a premium plan for Rusty which I believe cost $60/mo during last year's policy period.
When it came time to renew for this policy period we are currently in---AND ADD A (NEW TO ME) SECOND DOG)--It appeared his same coverage was going up to over $90/month.
In lengthy research at renewal time and then in a lengthy phone call with a man at your company (his name is in my records from last year), I was told significant factors, mostly cost, predicated the huge increase.
I explained to the man that Rusty had to go to vet every three weeks for an anal expression and I wanted to be sure he would still be covered when I went down to the medium premium. He said, "All existing conditions will be honored." When I asked him precisely about coverage for that process, he told me it was covered and I would see full details in the documents that would arrive by mail after I renewed. I COULD NOT ACCESS THEM ONLINE AT THAT TIME HE SAID.
Now I add Star's policy and everyone at my vet's office was horrified as I was told by your company that the heartwrenching diagnosis of heartworm we incurred this year WAS NOT COVERED. The office cited three insurance companies that do cover it.
These policies I currently have do not even coverage basic prevention practices, among them vaccines and monthly prevention dosages for heartworm---WHICH I AGAIN WAS TOLD THEY WOULD----
It is for these reasons and for the very very very disappointing misinformation ( a kind word is being used here as is the intent of the whole tone of this letter--but make no mistake--I am disappointed, angry about the costs I paid for insurance that was fairly useless when I was told otherwise) your company provided to me, a fairly longtime customer, I am resuming research for companies that will provide me adequate coverage and actually advise me correctly before I purchase it.
EXTREMELY DISAPPOINTED AND FINANCIALLY DAMAGED,
Susan, Rusty and Star