MetLife | Pet Insurance Review

Easily accessible

I am extremely happy with my pet insurance thru Met Pet Insurance. Have been with your company for 3 years now and couldn’t ask for a better experience. Thank you for providing my insurance for my pet. I tell everyone looking for insurance for their pet. “There’s NO better insurance than Met Pet. Thank you

Now that our pet is in the Met Life System, the payment process went very smoothly and was done quickly. Loading the documents was easy and fast.

It's so easy to submit a claim.

Overall the insurance is great with the coverage and price being better than other plans. However, you have to be very mindful when signing up to be sure there is no wait time for any component going into effect. When I signed up for two of my cats there was no wait time but when I signed up my 3rd cat there was a wait time for illness and I did not fully understand the implications which meant that anything the vet noticed at the initial exam (in my case the cat had diarrhea and a possible heart murmur) was considered preexisting and will never be covered. This has resulted in them excluding reimbursement portions of standard biannual tests including fecal exams (which are part of a test package of blood and fecal) from my claims. Also, while the customer service reps are empathetic it’s better to talk to a manager when trying to resolve claim issues. Jess has been more responsive and helpful than others.