MetLife | Pet Insurance Review

I’ve been trying to obtain a refund for a deposit I paid toward a covered spay surgery. Despite multiple calls and emails, I’ve received no response or reimbursement. The lack of communication from MetLife Pet has been extremely frustrating and unprofessional. On top of that, a separate claim was denied on the grounds of a “preexisting condition,” even though that diagnosis was not present prior to the policy start date. My veterinarian submitted a formal attestation confirming it was not preexisting, but MetLife still upheld the denial after their so-called review process. This experience has been incredibly disappointing. Between the ignored refund and the unfair claims handling, I cannot recommend MetLife Pet to anyone looking for reliable or responsive coverage for their pet.

They are really quick in reimbursing the invoices and submitting claims in the app takes only 1 min.

MetLife pet has been an amazing insurance company to work with. Their customer service team is very helpful and the insurance is amazing.

MetLife has been a great partner for my dog and cats' healthcare needs. They are responsive at all levels and pay for all the things they say they will in their contract. No tricks, no changes, no fuss! MetLife Pet Insurance makes me feel secure in the care I can provide for my pet and I recommend them to everyone!

Great customer service & competitive costs. Also easy to file claims. Having pet insurance takes all the worry out of making those trips to the vet!