5
out of 5
POSTED: | BY: Pat S
Better than expected...
Over the course of my long life, I have never had pet insurance, but intuited that with Sage, my new dog who has mobility challenges and had been in a shelter for over a year, that I'd better get it. I was disappointed that when I sent in the first claim, I got nothing back, but do understand that pre-existing conditions prevented that. In the next two rounds of claims--for assessment and treatment with an integrative wellness veterinarian with whom she is doing laser sessions and gets adequan injections regularly and then for treatment for a hematoma with my regular vet--I did get refunds that helped with the significant vet bills I have had over the year. I have also been surprised and pleased at the quick return once the company receives the claims. The one time I spoke with a customer representative, she was cordial and efficient...
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