MetLife | Pet Insurance Review

We have had MetLife Pet insurance for 2 years now they have been extremely helpful and informative whenever I have any questions. Every person that assists me are extremely helpful and makes sure that I get my concerns addressed and completed. I plan to stay with them as long as we have our dog.

I am a veterinarian with coverage for 3 dogs and 3 cats through this business. I used to recommend them to everyone when they were PetFirst. After they were bought out by MetLife, things got much worse. They denied coverage for medications for my dog with congestive heart failure-- because my boss has been refilling them! Apparenly, their definition of "business partner" now includes anyone in your own practice. I am now having to go to a different practice, pay full price up front for visits, medications, etc, and then send them in. If nothing else, I was saving them quite a bit with my employee discount! Remember, if they'll do this to me, a veterinarian with a decade long set of policies who has recommended them hundreds of times to clients, what will they do to you?? Please use Trupanion instead.

All around excellence from customer service to bill processing and timeline. Thank you!

Pathetic customer service and scam of a company. Do not purchase or you will regret!

Our puppy swallowed part of a bully stick which lodged into his esophagus then stomach. He needed an endoscopic procedure to remove it. This was our first claim and we were very happy with MetLife Pets' efficient and timely follow through in reimbursing our costs in accordance with our policy.