MetLife | Pet Insurance Review

It was fast and easy. Good pricing

Easy to find you. Decent premium.

The browser on a computer wouldn’t work, but my phone browser did. It was easy to compare plans and choose what was a good fit. Metlife seems to be the most affordable option in our area as well.

I love the coverage and the options to build a custom plan. However, their customer service reps are horrible and unemphatic. I called twice, the second rep was the worst. He claimed I called 4 times and just don't get it (I lost a pet and wanted her coverage terminated, and yes, he actually said I didn't get it). I called twice, he me being transferred as 2 calls, he made it sound like I was an idiot. On top of that he overused my name, making it sound like he was talking to a child. This was all over a dispute about premiums. Apparently, even if they have your premiums for the month, when a pet dies your policy is reworked and you have to pay the new premium RIGHT AWAY while you wait for your refund. Times are hard, I couldn't afford to do that. Finally, it came to light that I could call the day before my premium was to be withdrawn out of my account, they would update the policy and withdraw the new amount. Had the guy started with that when I told him I couldn't afford to pay right away, it would have avoided a lot of hassle. Instead I was treated like a child who just didn't understand anything. Saying they understand is meaningless when they treat you like you are a child. I am not 100% confident they will NOT withdraw my old premium as well. I also sent them an email last week, no response. It wasn't until after my call that suddenly they decided to answer. These are sales people, they don't care. They work on commission. The first guy didn't even tell me I had options to change my current coverage on my remaining pets, he just quoted me about $20 less then I am paying now. Thank you, Metlife, for making a traumatic situation even worse. Update - the Metlife response is a bot. It says the same thing to everyone across all platforms. Calling them caused the nightmare to begin with.

I summited my invoices and within a matter of weeks I was reimbursed. So easy !