MetLife | Pet Insurance Review

This is the first time that I've had pet insurance for my pets. These days you definitely need it. There are so many, but after researching them, I'm so happy that I went with MetLife Pet Insurance. The coverage is what I need and it's super easy to upload a receipt and I received my claim refund very quickly. I was pleasantly surprised.

Easy way to file claims, claims accepted and payment rendered very quick, i feel my pets are safe and covered and thats awesome!!

MetLife has been horrible to deal with, terrible communication, denied valid claims and then forced me to make hours of phone calls with MetLife, my vet, my old insurance provider etc even though MetLife told me that my coverage had a provision that waived any sort of pre-existing conditions limitations, yet then MetLife forced me to call my old pet insurance, get all of their old notes, all of their EOBs and send them to MetLife? And denied emergency care as "routine" multiple times and then when you call them you have to explain yourself three times, sit on the phone for an hour, just to be told that YOU as the CUSTOMER have to go scrounge up a bunch of medical records and EOBs on MetLife behalf because they refuse to do their own labor? If I knew ahead of time how horrible working with MetLife was I would have stayed with Embrace. Embrace is great! If you are reading this review, please DO NOT USE METLIFE

Ease of submitting a claim, updates along the way during the process.

MetLife is responsive whether i was dealing with a live person over the phone or using the App. Regarding the claim process, it is easy to submit paperwork with the app, and track its progress. MetLife has been there for my dogs.