MetLife | Pet Insurance Review

Easy to enroll

So far so good prices are creeping up.

Quick response. Easy to use.

Easy and quick

I’ve had other pet insurance and Met Life is THE WORST!!!!! Every little thing requires multiple phone calls and emails. (1) It took almost a year, emails and phone calls to have electronic reimbursements rather than mailed checks. (2) Unlike other insurance companies (e.g., Nationwide), Met Life requires you submit SOAP notes for every visit. My veterinarians were confused and have never had this experience with other insurers. (3) When you submit all the requested paperwork, the claims examiners do not read it. They denied claims because a) they confused the pets on my policy, b) confused documents that were paid by prior insurers but were required for review of current claims, c) were deemed to be pre-existing conditions when my policy specifically exempted pre-existing conditions. (4) Met Life randomly cancelled my policy without telling me and after I incurred a large bill for my dog. It took multiple calls to fix this. Unless you have only 1 young animal, don’t use Met Life. At best they are not competent enough to handle anything complicated and at worst they are stealing premiums by not providing the contracted for services.