MetLife | Pet Insurance Review

When I called the girl that helped me was very nice, and when I went on line the claims were easy to put in and they were quick to respond and pay out.

I received reimbursement for my claim 5 days after submitting my claim. Not only that, but the process was seemless and paid without hassle. For all the Great Dane/GDV prone breed people out there, there IS coverage that covers LAG/gastropexy procedures (I've had some conversations with people insisting that 'no insurance will cover gastropexies'). THANK YOU, MetLife!

I’m sharing my genuine experience with MetLife Pet Insurance based on several years of using the service for my aging cats. The coverage itself is acceptable, and affordability is the main reason I’ve stayed with MetLife as I got it through my work, as it’s one of the few options I could find that fits my budget for older pets. They do allow claims to be submitted despite a pre‑existing condition from many years ago, which I appreciated initially. However, in practice, every claim I’ve submitted has been denied and linked back to that same historical condition, even when my veterinarian has stated the issue is unrelated. This has been a consistent outcome and has made the claims process frustrating. My experience with customer service has also been mixed. When I’ve called to ask questions about claim decisions, I’ve found some representatives difficult to engage with when I asked for clarification. During one call, the interaction felt unprofessional, which added to the frustration. Additionally, the online chat feature has rarely worked for me, limiting support options. Overall, MetLife Pet Insurance provides basic, affordable coverage, which may work for some people, especially those with older pets. That said, based on my experience, responsiveness, professionalism, and claim handling could be improved.

easy to do and very informative

Very easy and feel better he is insured