MetLife | Pet Insurance Review

Submission of claims is so fast and easy. I really appreciate that I don't need to fill out any additional forms to have my claim processed.

Company pays what they say they will however claims are a little more slowly paid than advertised.

Metlife has wonderful humans and are great when talking directly to them. They also have great coverage in that they cover preventatives, and have decent rates. However, their claims process is miserable compared to alternatives like Trupanion. The submission process manages to be rigid and clunky at the same time- and does not allow for enough information on the forms, which then necessitates additional requests for information. Those requests often get lost in review, causing additional delays. I have had several claims take more than 30 days to process and take multiple calls to try to get their own teams to understand that they already had the information they need.

Frustrating about long time payout from Metlife and requesting documents again when already submitted also trying to raise the amount payout for to higher and mentioned only do 30 days prior new benefit and in California there is no rewards for member

Excellent coverage for my pet! Easy to use app. Only slight criticism is claims process sometimes takes weeks.