MetLife | Pet Insurance Review

I submitted a claim that clearly stated the reason was Ear infection. Someone decided it was Environmental Allergy and denied it. I chatted online and he said send SOAP notes, which I did. Denied again and, per phone call, now they say it was denied due to a Preexisting condition. I've had insurance with them for more than a year. Are they saying she's had an ear infection that long? Really? Now I have to jump through hoops to appeal?? Unbelievable!! UPDATE: With the assistance of a very nice Customer Experience Rep, we were able to resolve this situation and the claim was paid.

Easy claim submission and rapid payments

Metlife gives us the peace of mind, that our beloved puo is always covered n case of an emergency or whenever he needs medical attention.Customer service is outstanding and every claim goes smoothly. Definitely recommend using Metlife.

Super-easy to submit claim, the process has really improved, and reimbursement was quick.

The process is easy. I submit the claim and within a few days I hear back and the reimbursement is done.