MetLife | Pet Insurance Review

I never believed in pet insurance, but this insurance is the most convenient, hassle free, very fast payment and the policy covers everything.

Staff remembers me and takes my concerns seriously.

All our submissions get paid promptly and with no hassle. Timely emails notify us about submission progress. Our older cat has had numerous high vet bills this year (in the $1000s) yet insurance pays with no issues.

Met Life is great! Once claims are submitted, they’re reviewed and reimbursement is made promptly. And,they ppay a lot more than the previous pet insurance company we had.

I submitted an initial claim by email on July 15th for two visits. Their website says most claims are processed with 5-10 day with some taking longer. After about 10 days I received word that some of the documentation was unreadable so I resubmitted using the documents using their app. On July 29th I submitted A 2ND CLAIM for additional expenses through email. Checking their website I saw that all the documents have now been lumped into ONE CLAIM. This was confirmed by the customer rep I spoke with. She additionally said that I could be waiting for 30 days for payment of the TWO claims. Their processing time is not what they say and has been getting long through the years.