MetLife | Pet Insurance Review

5

out of 5

POSTED: 07/31/2025 | BY: DUFFY, PAMELA

little glitch

There was a little glitch with one of my submissions - an apparent misunderstanding of the documents that I'd sent. All was resolved promptly with a call and a human to human conversation with one of the exceptional customer service agents.

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1

out of 5

POSTED: 07/31/2025 | BY: Jamie

My experience over the last year

My experience over the last year, is that the goal of MetLife is to either No-pay or extremely slow-pay all claims. Example: uploaded documents mysteriously disappear so that the claim is put on hold and processing delayed. Every effort appears to be designed to reduce the reimbursement amount or to not pay legitimate claims.

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5

out of 5

POSTED: 07/31/2025 | BY: M J K

They keep you updated on what to expect…

They keep you updated on what to expect and estimate time of hearing back from them regarding a policy payment. Always pleasant on the phone when you call with questions. Quick payments right to your account.

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3

out of 5

POSTED: 07/31/2025 | BY: Diane

customer service

It took a couple years for your staff to figure our 2 dogs, prescriptions, dog food prescriptions etc and how to pay them. Thank god for Katie Casper helping rectify the issues.

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5

out of 5

POSTED: 07/31/2025 | BY: Michael Hawk

Highly recommend Met Life Pet Insurance

Great communication, ease of uploading documents, fast claims payouts. Reasonable prices and varieties of policies.

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