MetLife | Pet Insurance Review

I've had two claims since we started this up about 2 months ago. On the first one the claim was processed super quick, and paid out after the deductible was met. Seems relatively inexpensive, and the claims APP is super easy to use.

I just want to thank everyone for posting their reviews. I am researching for insurance for my 4 dogs and due to so many bad reviews I have taken MetLife off my list of choices. They came in a little cheaper but with all the problems everyone seems to have, there would be no savings.

If I could give this company 0 stars I would. This pet insurance has been horrible. I have 2 dogs and 1 cat. Suddenly my cat became very ill and rushed him to ER only to find out it was from a toxin. My cat began to have kidney failure and I tried to save him, and it costed me $1800, and I had to pull him down he was only 3 years old. I submitted my claim March 2024. The claim was denied once and I turned it back in because they tried to state he has preexisting so my vet attached a letter proofing this was an emergency appt., No preexisting conditions. I just called to check on my 2nd appeal and the MetLife rep. just told me they denied it again stating they want to know how the accident occurred when and where. This company is full of crap. Run don't walk. I have $1800 on my care credit which racks up fees very fast. I'm in the hole financially and I thought my claim would be resolved by now. They don't want to pay. Scammers! I would love to get another pet insurance; they are affordable for a reason because they will not pay out large claims!

I love MetLife's Pet Insurance! They are always super helpful when I have questions or concerns about my policy. The app is pretty easy to navigate, and sumbitting claims on the app is pretty easy too!

On 07/13/2024, We took our cat to the vet for a regular health examination. Having had a previous cat who experienced serious health issues, she had a heart murmur and found out she was fip, we are particularly cautious about our current cat’s health and believe regular check-ups are essential. We went there for general visit not a previous illness etc. Following the visit, I submitted all required documents, including the vet's examination report, invoice in support of the claim. But I received notification that the claim had been denied. I have reviewed the documents and the policy terms, and I am unable to understand the reason for this denial.